Charging clients a fixed fee for all support activities means that Elan has to do the job right first time, and in a way to ensure that the fault does not re-occur.

We attribute our success over the years to our proactive support method.
 
At the outset our consultants audit your entire Network infrastructure. They review your current infrastructure, ranging from individual outlets to complete Data centre Resources, and discuss how they can help your business achieve its goals. This in-depth examination of the whole Infrastructure system produces a roadmap for the provision of fast, effective support with rapid resolution of all issues.
 
Proactive Systems Monitoring and Management

Meanwhile, Elan installs its dedicated software suite, Service Master Support Manager, to help the engineers monitor continuously the Network, Internet connectivity (bandwidth), and perimeter security to ensure smooth operation of your IT. These tools alert Elan to current and potential faults.

As our client you have full use of ServiceMaster™, our web-based fault logging and resolution tracking system.

Implementation for Change

With support firmly under way, a project manager implements the recommendations that you have accepted. These underpin Elan’s promise to provide effective Network Systems through proactive monitoring.
We focus on how to render the systems more robust, manageable, efficient and secure, thus improving the Return on Investment (ROI) while reducing the Total Cost of Ownership (TCO).

Clients prefer our clear emphasis on ideas and practical solutions for success.

From initial audit to final implementation of the right solution, the Elan method ensures your Network systems operate smoothly to serve your business and deliver you peace of mind.
Businesses that invest in professional care of their IT network enjoy lower costs and greater user satisfaction. Elan’s proven method delivers these benefits.